A SOCIAL care provider for the Whitby area has been rated as one of the best performing in the country by a national regulator.
Adult social services regulator, The Care Quality Commission praised North Yorkshire County Council’s (NYCC) quick and correct responses to people’s issues.
A national review was undertaken by the commission in an attempt to assess how authorities dealt with the public’s initial approaches about care issues.
More than 50 mystery calls were made by the commission to the county council’s customer service centre, which acts as a point of contact for people with social care needs.
The customer service centre aims to ensure people have a single point of contact and are not simply passed around.
It is also one of the centre’s aims to quickly identify customer’s needs and provide appropriate action and services from the first phone call, to make sure that the correct services are provided at the right time.
The council impressed by the ease of access to its services, and the simple methods of contact to its Customer Service Centre.
People who contacted the centre for the first time were left confident that the Adult Social Care Services would promptly help by getting straight to the root of even the most difficult problems, the report said.
Derek Law, NYCC’s corporate director for Adult and Community Services and Gary Fielding, the country council’s assistant chief executive, said:
“We are immensely proud of the commission’s judgement that we are amongst the best performing in this area.
“The people of North Yorkshire can be confident that the council gets it right first time.
“We have in the Customer Service Centre and in Adult Social Care services an excellent joined-up service which ensures people receive the support and care they need in a difficult period in their lives.”