Raithwaite Estate’s Senior Wedding and Events Planner, Nikki Hopwood, is a finalist in the Outstanding Customer Service category of the prestigious Visit York Tourism Awards 2018.
The awards celebrate excellence across the sector, honouring tours and tearooms, ambassadors and accommodation, shopping, best newcomer and customer service.
Customer service is a hard-fought category and compelling entries must show the role nominees play within the business and how their customers experience the highest quality service.
In the wedding industry, where expectations are very high, this can be demanding.
However, excellent customer service is in Nikki’s blood, and examples were not hard to find.
Marketing Manager, Laura Neilson, who nominated Nikki, said: “Her role is to plan and deliver one of the most important days in a couple’s life, something that she takes in her stride. She invests her time getting to know all her couples and understand what they want for their perfect day, then goes about her job to make their dreams come true.”
Nikki, who has been at Raithwaite for three years, added: “I find nothing more satisfying than seeing two people come together to start their journey in front of their family and friends. It is very important to be really organised and incredibly patient, to treat each couple as though they are the only ones to have ever gone through this.”