Call 105 in power cuts

Northern Powergrid, the Whitby area's electricity distributor, is continuing its commitment to driving up awareness of 105 '“ the free, easy to remember number to call to report and get updates about a power cut.

Wednesday, 22nd March 2017, 9:00 am
Updated Friday, 24th March 2017, 9:35 am
Northern Powergrid vans carry the 105 power cut number,

Some 605 vehicles, more than half of the company’s fleet, now carry 105 alongside Northern Powergrid’s online services which offer local people a choice of ways to get updates about what’s being done to get their power back on.

By late spring the company, which manages the network that keeps the lights on and kettles boiling for eight million people and 3.9m homes and businesses across the North East, Yorkshire and northern Lincolnshire, will have added 105 to all its operational vehicles including all new vehicles joining its fleet.

The free-to-call number automatically directs people with a power cut to their local electricity network operator.

Electricity network operators, including Northern Powergrid, and the Energy Network Association (ENA) worked in partnership to develop, deliver and fund the new three-digit number.

Siobhan Barton, Northern Powergrid’s Head of Customer and Stakeholder Engagement, said: “We want our customers to know that we’re investing in their network to improve reliability so power cuts don’t happen very often for the vast majority of customers.

“We also want them to know that if they do have a power cut we’re ready to support them and keep them updated on what we’re doing to get their lights safely back on as soon as possible.