Yorkshire Water warns customers of possible telephone scam

Yorkshire Water is warning customers of a telephone scam, where a fraudster claims to be from the company and asks for bank details in order to settle a bill.

Monday, 12th April 2021, 10:15 am
Yorkshire Water is warning customers of a telephone scam, where a fraudster claims to be from the water company and asks for bank details in order to settle a bill.
Yorkshire Water is warning customers of a telephone scam, where a fraudster claims to be from the water company and asks for bank details in order to settle a bill.

The water company received reports of the scam from customers who got calls claiming that their bill is overdue, or that their direct debit payment has failed.

The scammer then asks for ‘correct’ bank details, which gives them access to the person’s bank account. The fraudulent phone call may come from a +64 or 0064 area code.

Jonathan Harding, managing director of Yorkshire Water’s customer contact centre, said: “It’s really important to be vigilant when giving bank details over the phone. If you suspect that a caller is illegitimate, then hang up.”

Call 03451 247247 to make a payment to the firm.

Mr Harding added: “We’re working closely with Friends Against Scams, which is a National Trading Standards initiative that protects and prevents people from becoming victims of scams by empowering them to take a stand against scams.

“If you do receive a phone call that you think is fraudulent, please report it to Action Fraud on 03001 232040 or via the website.”

To pay a bill online, go to: www.yorkshirewater.com/bill-account/pay-your-bill/ and to report fraud online, go to: www.actionfraud.police.uk.