Shock report on 'dirty' care home

Hawkesgarth Lodge in Hawsker. Picture Ceri Oakes
Hawkesgarth Lodge in Hawsker. Picture Ceri Oakes
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A Whitby care home with nursing places for up to 48 people has been severely rapped in an investigation.

A document by the Care Quality Commission criticised the quality of care at Hawkesgarth Lodge in Hawsker as “inadequate” and its report says that:

- “People were at risk of infection”

- “The service was unacceptably dirty”

- “There were insufficient numbers of staff on duty to meet people’s needs effectively.”

Staff were described by people as “caring” and inspectors did see a “kindness” but they “did not promote people’s dignity or meet people’s basic care needs”.

The new report, which relates to an inspection carried out last December, rated the care home as “inadequate” in four out of the five categories the Care Quality Commision observes, revealing a series of breaches to regulations, these being: Regulation 10 Dignity and Respect, Regulation 11 Need for consent, Regulation 12 Safe care and treatment, Regulation 14 Meeting hydration and nutritional needs, Regulation 15 Premises and equipment, Regulation 17 Good Governance and Regulation 18 Staffing.

The report concluded that “risks to people had been identified but the written assessments did not reflect the practice of staff. Risks were not adequately managed. Accidents and incidents were not recorded consistently.”

The report also said that the home had no registered manager employed at the time of the inspection.

Hawkesgarth Lodge is a care home with nursing for up to 48 adults living with dementia. There were 27 people living at the service at the time of the inspection. Embrace UK, which runs the home, decided to close it last month.

A spokesman said: “As a result of the acute national shortage of trained nursing and care home staff we have been unable to recruit an appropriately qualified manager and have faced difficulty in retaining sufficient permanent nursing and care staff.

“Consequently we have been dependent on supplementing our full time team with agency staff. Unfortunately this impacted on the quality of care we have been able to provide, as reflected in the CQC report.

“It is this shortage, and the subsequent inability to guarantee for the future the high quality care that our residents expect and deserve, that led to the difficult decision earlier this year to close the home. The health and wellbeing of the people we support is our number one priority.

“We are working closely with the 11 remaining residents, their families and the local authority to identify alternative homes that meet their individual care needs.

“We are working together to ensure the relocations are managed with minimal disruption. Additional members of the management team have been present at the home throughout this period to support the staff team to provide continuity of care.”

Inspectors said the environment in the home “was not dementia friendly and did not reflect current good practice guidance.” Go to www.cqc.org.uk/location/1-125857378 for the full report.