Residents happy with service

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MORE than 93% of people in the Whitby area who have received community equipment and minor adaptations to their homes from North Yorkshire County Council to help them maintain their independence are satisfied with the service they have received.

Each year the county council conducts a User Experience Survey as directed by the Department of Health.

The latest survey sought the views of people across the county who received equipment and adaptations in their homes from the council’s Adult and Community Services.

More than 91 per cent of respondents to the survey said that they were happy with the way that they were treated by the person who discussed their needs with them and 95 percent of people reported that the equipment/ adaptation had improved their lives.

County Councillor Chris Metcalfe, executive member for Adult and Community Services said: “We are really delighted with the results of this survey. It goes to show how wonderful our staff are and how they can help make a really big difference to people’s lives.”

He added: “We know that people like to remain as independent as possible in their own homes and by providing them with the right equipment and or a small adaptation we can make their lives considerably easier.”