Council complaints consistency

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THE LOCAL Government Ombudsman has published the annual review of complaints made against Scarborough Borough Council, and it makes for familiar reading.

For the third year in a row the council received 28 complaints, 17 of which were investigated further.

Ombudsman Anne Seex said: “Faults by councils can cause injustice to individual citizens. When we find that has happened we will secure a remedy for the injustice. We also encourage councils to learn from what has happened and make improvements that benefit the wider community.”

The report covers the period from 1 April 2011 to 31 March 2012.

The council also received three first enquiries, taking an average of 23 days to respond. Although this figure is relatively low, the number is significantly down on the figures for 2010, when a response took on average only 10.5 days.

All the reviews are listed in an A‑to‑Z on the LGO website at www.lgo.org.uk/CouncilsPerformance