A RESIDENT suffering malnutrition and another whose incontinence issues were going untreated have prompted the national body for healthcare to take action against a care home near Whitby.
Inspectors carried out an unannounced visit last month to Hawkesgarth Lodge after a tip off over the standards of care in place at the establishment on Station Road, Hawsker which has 48 residents - including people with dementia.
They found one person who had displayed a significant amount of weight loss which staff had not identified.
That person had not been referred to a dietician, and there was no evidence any alterations had been made to their care plan in order to prevent further risk of malnutrition.
Another resident had not been referred to the continence nurse despite an incontinence assessment having identified the need for further review.
And inspectors were also concerned that one person in particular was not receiving a sufficient level of personal care.
Following that visit the Care Quality Commission (CQC) - an independent regulator which makes sure the government’s set standards for care are being met - issued a formal warning to European Care (UK) Limited, the owners of Hawkesgarth Lodge.
The firm was told it was failing to comply with national standards and “must make urgent improvements or face further action”.
Inspectors have since returned to find the required improvements have been made and a full report is set to be published in due course.
Malcolm Bower-Brown, deputy director of CQC in the North said: “The law sets out standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards.
“Our inspectors were pleased to find that, following our initial intervention, improvements have been made in this home. We will continue to monitor the home to make sure that this is sustained.”
A spokesperson for Hawkesgarth said: “I can confirm that we have been working closely with the CQC to address the concerns raised.
“The health and wellbeing of all the people we support is our absolute priority.
“We will continue to work closely with the Care Quality Commission to ensure we provide the highest standards of care and support.”