1: Lift the telephone handset and press or dial 999 – 112 may also be used as an alternative.
2: Tell the BT operator which emergency service you want.
3: Wait for the BT operator to connect you to the emergency service.
4: Tell the emergenc
y service:
- WHERE THE TROUBLE IS
- WHAT THE TROUBLE IS
- WHERE YOU ARE
The number of the telephone you are using.
Dealing with malicious calls
1: Remain calm. Try not to encourage the caller with an emotional response and remember it is your telephone and you are in control.
2: Do not enter into any conversation. Simply place the handset down beside the telephone and ignore it for a few minutes before replacing it gently.
3: If the caller phones repeatedly, don't say anything when you pick up the handset – a genuine caller will speak first
4: If the calls are silent don't attempt to coax the caller into speaking – just replace the handset gently if no-one speaks.
5: Don't ever give out any details about yourself or your family unless you are absolutely sure you know and trust the caller.
For help and advice if you are receiving malicious calls call Freefone 0800 661 441 or text Freetext 18001 to 0800 661441, 24 hours a day, 7 days a week.
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